Frequently Asked Questions
Everything you need to know about our fine jewelry and services.
What materials do you use in your jewelry?
We use only the highest quality materials, including 14k and 18k solid gold, sterling silver, and ethically sourced diamonds and gemstones. All our gold is 100% recycled to ensure sustainability without compromising on luxury.
How long does shipping take?
Standard shipping typically takes 3-5 business days for in-stock items. For made-to-order or personalized pieces, please allow 2-3 weeks for production before shipment.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that personalized or custom-engraved pieces are final sale and cannot be returned.
Does Aurate jewelry come with a warranty?
Yes, we stand by our craftsmanship. All Aurate pieces come with a lifetime warranty that covers any manufacturing defects. If your jewelry breaks due to a craft flaw, we will repair or replace it for free.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How do I find my ring size?
We offer a printable ring sizer on our website to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.